*****UPDATED 10th December 2020*****
Liverpool Hope Students' Union wishes all its members well in these difficult times. The SU team are working hard behind the scenes to support you, to ensure a smooth enrolement and welcome week, and are responding to any queries you may have. On this page you will find answers to the most Frequently Asked Questions.
What your Social Media channels?
Instagram - https://www.instagram.com/liverpoolhopesu/
Twitter - https://twitter.com/LiverpoolHopeSU
Facebook - https://www.facebook.com/LiverpoolHopeSU/
RETURNING BACK TO UNIVERSITY:
I am in the vulnerable category or am anxious about returning back to University. What support is there for me?
If you are in a vulnerable category or you are particularly anxious about attending University at the start of the new term, you should complete the task that has been sent to your SRM. A member of the Student Development and Wellbeing team will then contact you to discuss your individual circumstances.
Will I be able to move about the campus safely?
All corridors and spaces have been mapped by the estates team and floors will be marked with direction arrows and spacing marks for queuing.
What will the university do if there is a confirmed case on campus?
The University will identify all close contacts of the individual in question and require them to leave campus/remain in their hall of residence for 14 days quarantine or until they can provide evidence of a negative test result.
Will I return to study on campus?
We are going to start the term in a hybrid model of teaching where, for every student, some teaching is online and some is face to face. The University have reorganised every classroom so that the maximum number of students timetabled in that space allows for appropriate social distancing. They have also put hand sanitiser and desk cleaning equipment in every classroom.
WELFARE and COMMUNITY
What is Nightline?
It is a listening and information service, run by students for students. We provide confidential, anonymous; non-judgemental, non-directional and non-advisory service. Until local restrictions are relaxed, we will be operating as an IM service with the intention of our phonelines returning-once safe to do so. We cover all of Liverpool Hope University Campuses: Hope Park Campus, Aigburth Park Campus and Creative Campus and non-residential LHU students.
When can I use the service?
NL is open every Friday-Sunday 10pm-2am during term time
What can I message about?
You can message us about anything. NL are here to respond whether you need something as simple as a number for a taxi or are struggling with academic or personal issues. We are non-judgemental and no issue is too small or too big for us!
Who answers the messages?
The messages are answered by university students who have undergone extensive training to make them good responders to all types of conversations. All our volunteers are anonymous so they will not reveal their identity to you.
Does Volunteering count towards SALA?
Yes. Training can be used for SALA Task 3, and you can use training and shift hours towards your hours needed to complete SALA!
Where can I access support out of term time?
Since the service will be closed from December 13th until we reopen in the new year, there are various other ways you can access mental health support over the festive period:
0151 291 3427
Hope Park Security
0151 291 3800
0151 727 7262
0151 291 3700
Mersey Care Urgent mental health support (24/7)
0800 145 6570
Talk Liverpool (24/7)
Psychological support line (8am-8pm Mon to Sun)
0151 473 0303 and ask for the psychological support team
Papyrus HOPELINEUK (9am-midnight)
0800 068 4141
RASA Merseyside (Tues & Thurs 6-8pm and Fri 12-2pm)
0151 666 1392
SPORTS and ACTIVITIES
'Will we be allowed to use University sport and recreational facilities such as the gym and astro pitch?"
Hope Park Sports plan to be open and running gym sessions and outdoor activities from w/c 11th Jan, for any updates please check the @hopeparksports Instagram.
"Is it too late to join any teams and/or societies?"
No! Not at all, it has been a strange year and we want to maximise everyone's opportunity to meet new people. You will have the opportunity to explore any interests in our RE-Freshers Fair next term. This will include a LIVE day which will give you opportunity to register your interest, sign up and meet some new faces"
"Will there be fixtures and training like a regular season?"
BUCS have announced that based on current Gov. guidelines, fixtures will resume in February with usual league structure. We are working hard on organising return to play documentation for all sports, meaning training will hopefully be allowed to resume during the next term.
Can my Students’ Union offer me advice on University matters?
Answer: Yes the Students’ Union has a designated advice service that provides free, confidential and impartial advice on a wide range of areas including academic issues, disciplinary hearings, housing issues, financial matters and all other general advice. Please feel free to direct your query to: email@example.com
Can my Students’ Union represent me at a Hearing at the University?
Answer: Yes, you can request that a member of the union accompanies you to the meeting. You will need to make your request to the advice service at firstname.lastname@example.org and ensure you inform the University that we will be attending.
What do I do if I have a problem with my private landlord ?
Liverpool Student Homes are running a remote service please e mail email@example.com or call 07970 247 209 and somebody will get back to you
Where can I find out more information about running for a sabbatical officer position?
Please vist the election tab on our home page for more information . Also you may e-mail firstname.lastname@example.org for a more detailed conversation.